Terms of Service
Agreement
These Terms of Service apply when you request a quote or book a cleaning with Redline Cleaning Solutions ("Redline", "we", "us"). By booking a service you agree to these terms. Questions? Call 720-836-1736 or email sales@redlinecleaningsolutions.com.
Our services
We offer standard cleaning, deep cleaning, move-in and move-out cleaning, recurring cleaning, post-construction cleaning, turnover cleaning for property teams, and commercial cleaning in Denver, Colorado and surrounding areas. What each service includes is described on our website and confirmed with your quote.
Extras such as inside the oven, inside the fridge, interior windows, blinds and garage are not included unless they are listed in your quote.
Quotes and pricing
- We quote by the job, not by the hour. Your quote is based on the information you give us: size, bedrooms, bathrooms, basement, condition, cleaning type and extras.
- If the home is meaningfully different from what was described when our team arrives, we will tell you before starting and agree on an updated price or a reduced scope with you.
- Prices can change for future services; your confirmed quote applies to your booked appointment.
Booking and payment
- To reserve your appointment we need your name, service address, email and a debit or credit card on file.
- Your card is used to hold the booking. The charge is processed after the cleaning is completed.
- Recurring service is charged per visit, after each cleaning.
Cancellations and rescheduling
You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations made less than 24 hours before the appointment are charged a $50 late cancellation fee to the card on file.
To cancel or reschedule, call or text us. If we need to reschedule because of weather, illness or an emergency, we will contact you as early as possible and there is no fee to you.
Access and preparation
- Please make sure our team can get into the home at the scheduled time and that water and electricity are on, especially for move-in and move-out cleanings.
- Please secure pets, cash, jewelry and other valuables, and let us know about anything fragile or that should not be touched.
- Clearing loose items before we arrive lets us spend the time cleaning.
Safety and limits
- We move appliances such as the refrigerator and stove only when it can be done safely. If an appliance cannot be moved safely, we will tell you before proceeding.
- We may decline or stop work in areas that are unsafe, including biohazards, pest infestations, mold or hazardous materials.
- Our team uses step ladders for normal reach; areas that need tall ladders or special equipment may not be included.
Satisfaction and re-cleans
If something in your service scope was missed, let us know within 24 hours of the cleaning, ideally with photos. We will come back and re-clean those areas at no extra charge.
Re-cleans cover the areas included in your original service. Requests made after 24 hours, or for items that were not part of your quote, may be quoted as a new service.
Damage and insurance
Redline Cleaning Solutions is insured. If you believe something was damaged during your cleaning, please report it within 24 hours with photos so we can review it with you and, when appropriate, with our insurance.
We are not responsible for pre-existing damage, normal wear, or items that were already loose, broken or improperly installed.
Calls, texts and emails
By requesting a quote you agree that we may contact you by phone and email about your request. We only send text messages if you opt in or text us first, and you can reply STOP at any time. See our Privacy Policy for details.
SMS terms. By checking the text message box on our quote form or texting us first, you agree to receive text messages from Redline Cleaning Solutions about your quote, appointments, reminders and follow-ups.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or call 720-836-1736.
- Consent to receive texts is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
Governing law
These terms are governed by the laws of the State of Colorado. If a problem comes up, please contact us first and we will do our best to make it right.
Changes to these terms
We may update these terms from time to time. The version on this page at the time you book applies to your appointment.
Contact us
Redline Cleaning Solutions
Denver, Colorado
Phone: 720-836-1736
Email: sales@redlinecleaningsolutions.com